Privacy Policy

1. Introduction

Devaki Ceramics (“Devaki Ceramics”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, stored and shared when you visit or interact with devakionline.com (the “Website”).

Devakionline.com is currently used primarily as a product catalogue and enquiry platform. The Website does not collect online payments. Customers can contact Devaki Ceramics through WhatsApp, telephone, email or other contact methods for product enquiries, availability, pricing, quotations and purchase arrangements.

2. Information We May Collect

  • Name, phone number and email address that you voluntarily provide.
  • Product, quantity, project, location or other enquiry information you choose to provide.
  • Information contained in communications with us through WhatsApp, telephone or email.
  • Technical and usage information such as browser/device information, pages viewed, approximate location, referral source and website interaction data where analytics or advertising tools are used.
  • Marketing attribution information such as campaign source, medium and campaign name where applicable.

3. How We Use Information

  • Respond to product and showroom enquiries.
  • Provide product information, availability, quotations and sales assistance.
  • Contact you regarding an enquiry you have made.
  • Improve the Website, catalogue and customer experience.
  • Measure marketing and advertising performance.
  • Maintain security, prevent misuse and comply with applicable law.

4. WhatsApp Enquiries

The Website may contain WhatsApp links. When you choose to contact us through WhatsApp, the conversation takes place through WhatsApp and may also be subject to WhatsApp/Meta’s terms and privacy practices. Information you voluntarily send to Devaki Ceramics may be used to respond to your enquiry, prepare quotations and provide sales support.

5. Analytics, Advertising and Cookies

We may use services such as Google Analytics, Google Ads, Meta advertising tools and similar technologies to understand website traffic, campaign performance and conversions. These technologies may use cookies, pixels, tags or similar technologies. We may use marketing attribution information to understand which campaign or channel generated an enquiry.

You can manage cookies through your browser settings and, where available, the Website’s consent controls. Disabling some cookies may affect website functionality or measurement.

6. Sharing of Information

We do not sell or rent your personal information.

  • Website, hosting, analytics, advertising and technical service providers where necessary to operate the Website and marketing systems.
  • WhatsApp/Meta when you voluntarily use WhatsApp or interact with our social or advertising services.
  • Government authorities, professional advisers or other parties where required by applicable law or necessary to protect our rights, safety or property.

7. Data Security and Retention

We use reasonable technical and organisational measures to protect information from unauthorised access, misuse, alteration or disclosure. No internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for enquiries, business records, legal obligations, dispute resolution, security and related legitimate business purposes.

8. Your Requests

You may contact us to ask about personal information you have provided, request correction of inaccurate information, or request that we stop using your information for a particular purpose where applicable. Some information may need to be retained where required by law.

Privacy contact: devakiceramics.tiles@gmail.com

9. External Links

The Website may link to WhatsApp, social networks, manufacturers and other third-party websites. Their privacy practices are governed by their own policies.

10. Changes

We may update this Privacy Policy when our Website, services, marketing activities or legal requirements change. The updated version will be posted with a revised date.

11. Contact

Devaki Ceramics
Email: devakiceramics.tiles@gmail.com
Phone: +91 97869 12637
Website: https://devakionline.com/
Showroom: No. 8, Kamaraj Salai, Thattanchavadi, Puducherry – 605009.

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