This Refund and Returns Policy applies only to products bought and paid for through devakionline.com’s online checkout. Products enquired about and purchased via WhatsApp, telephone, email or our showroom follow the specific sales terms agreed at the time of that purchase, not this policy.
1. Damaged, Defective or Wrong Items
Please check the goods while they are being unloaded and tell our delivery team at that moment. Goods reported as damaged or defective at unloading will be replaced when the next vehicle goes on the same route. Complaints made after the delivery has been completed cannot be accepted. If we deliver the wrong item, tell us on WhatsApp (97869 12637) or email (devakiceramics.tiles@gmail.com) with your order number and a photograph, and Devaki Ceramics will replace it, with free delivery.
2. No Returns and No Exchanges
Tiles, sanitaryware, bath fittings and similar products are fragile and can be damaged easily, so goods once supplied cannot be returned or exchanged. Please check the design, shade, size, finish and quantity carefully before you order. If you are unsure, message us on WhatsApp (97869 12637) before you pay and we will help you choose. This does not change section 1: goods that arrive damaged, defective or not as ordered must be reported as set out there.
3. Non-Returnable Items
- Items that have been opened, used or applied.
- Items without their original packaging or labelling.
- Custom, made-to-order or clearance items, where indicated on the product page.
4. No Cancellations
Orders cannot be cancelled once they are placed and paid. Please confirm the designs, shades, sizes, finishes and quantities carefully before you order. If you have any doubt, message us on WhatsApp (97869 12637) before you pay and we will help you.
5. How Refunds Are Processed
Approved refunds are made to the original payment method through our payment partner, Razorpay, typically within 5–7 business days of approval. We do not collect or store your card, UPI or banking details, so refunds are issued automatically by Razorpay against the original transaction. Please allow additional time for the amount to reflect in your bank or card statement, depending on your bank.
6. How to Report a Problem or Ask About a Refund
WhatsApp: 97869 12637
Email: devakiceramics.tiles@gmail.com
Please have your order number and, where relevant, photographs ready when you contact us.
7. Contact
Devaki Ceramics
Email: devakiceramics.tiles@gmail.com
Phone: +91 97869 12637
Showroom: No. 8, Kamaraj Salai, Thattanchavadi, Puducherry – 605009.